• Sovereign Way, Trafalgar Industrial Estate, Downham Market, Norfolk PE38 9SW
  • Monday-Friday
    9:00 am - 17:00
Call EOC Services today

01366 384200

Email EOC Services today


Home » Case Studies » Alan Stanbridge

Alan Stanbridge

The Problem:

With the exception of those situated in landlord maintained premises, they have been working with EOC Services for over ten years based on the fact that EOC Services has always been able to provide an excellent standard of service and maintain competitive pricing.

The greatest benefit staff observe from working in an air conditioned environment is that it is a clean environment with reduced humidity and noise pollution.

Cheryl Sauvary, Facilities Assistant to the Facilities Director said that the company appreciates the timely reminders for repairs and inspections, the responsiveness and practical approach to maintenance issues when they do occur and the ease of installation when necessary.

EOC Services’ Solution:

In terms of choosing a supplier, Mr Stanbridge believed that EOC were the most technically competent supplier they had approached and their quote was a lot more detailed than others. The quote was more detailed and their inspection prior to quoting was more in-depth, resulting in less chance of things going wrong and any extra charges.

“In my opinion, because using a heat pump for household heating was relatively new at the time, the other quotes had been increased because of lack of technical confidence and an unjustifiable premium put on the cost because it was sold as green technology. We strongly believed that EOC’s quote was an accurate reflection of the project.”

Although reducing the heating bill was the paramount consideration, the family consider the following to also be benefits of the air source heat pump system…

  • No worry about leaking gas or oil therefore reducing the chance of fires or explosions
  • Very reliable and much quieter than the oil burner it replaced
  • The whole of the hot water system is now pressurised so no need for a booster pump to have a good shower and running hot water into the kitchen sink or bath is much faster
  • Electricity prices can be fixed so there is no oil price gamble, especially during the winter months.

Our Satisfied Client’s Thoughts:

“I was very impressed with the quoting and preparation for the installation. It was nice to be able to talk to someone who was technical and could answer all the questions without having to refer back to the office for answers.

There was very little disruption, the system was installed within the time allowed and the organisation was good with extra people appearing on time when some of the heavy lifting was required.

EOC are a small family run business that employ a team of professional installation and service engineers. The company has the advantage of not being too small and relying on just one or two people and because the directors are normally the ones who have contact with the customer you feel confident that you have access to the support and expertise of the whole company. EOC has the range of expertise needed to offer the customer a full and comprehensive service in the area of heating and venting industry.

As for annual maintenance and its cost, this is no more than you would expect to pay for a gas or oil burner. We did have one small problem, but EOC responded very quickly and replaced the faulty part.

Yes I would recommend EOC to others, and have already done so.”

Alan Stanbridge