• Sovereign Way, Trafalgar Industrial Estate, Downham Market, Norfolk PE38 9SW
  • Monday-Friday
    9:00 am - 17:00
Call EOC Services today

01366 384200

Email EOC Services today

enquiries@eocservices.co.uk

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Open 5 days per week with office staff

How Can we help you?

Choose your service
  • Air Conditioning
  • Air Source Heat Pumps
  • Heat Recovery Ventilation

Our Products

Our Products

Maintenance

Maintenance

Technology

Technology

Brochure Downloads

Brochure Downloads

Case Studies

Case Studies

For Home

For Home

How Heat Pumps Work

How Heat Pumps Work

Underfloor Heating

Underfloor Heating

Technology

Technology

Brochure Downloads

Brochure Downloads

Case Studies

Case Studies

Commercial Heat Recovery Ventilation

Commercial Heat Recovery Ventilation

Domestic Heat Recovery Ventilation

Domestic Heat Recovery Ventilation

Brochure Downloads

Brochure Downloads

Additional Services

Air Con Maintenance

We offer air conditioning maintenance around the UK

Heat Pump Maintenance

We offer domestic heat pump maintenance around East Anglia

Underfloor Heating

Achieve balanced heating throughout your building

Ventilation

Working throughout East Anglia giving homes cleaner air

Grants

Boiler Upgrade Scheme supports the decarbonisation of heat in buildings

Repairs

Repair service available for Air Con and Air Source Heat Pumps

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EOC Services Ltd

EOC Services Ltd

We design, fit and maintain domestic, commercial and industrial Air Conditioning, Air Source Heat Pumps, Ventilation and Underfloor Heating

1 month ago

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4 months ago

Assistant Air Conditioning Engineers required. Fantastic opportunity to join a fast-growing business and be part of a friendly and dynamic team.EOC Services Limited is based in Downham Market, Norfolk and are seeking an Assistant Air conditioning Engineer to assist Engineers in the installation of Air conditioning systems in East Anglia and beyond. The ideal person will:• Be polite, conscientious, and hardworking with good attention to detail• Have the ability to take and follow instructions to a high standard• Work in a safe and controlled manner following all necessary internal health & safety processes• Be an ambassador of our brand • Be flexible and willing to undertake all work required• Working away from home requiredWhat we offer:• Competitive salary, dependent on experience with additional stay away allowance• 25 days holiday + statutory days, with bonus holiday awarded per 5 years of service• Overtime and weekend work (when available)• Regular Social events• Uniform & PPE • Company Pension• Internal & External Training • Opportunities for career progression Please apply in the 1st instance by emailing your CV to peter@eocservices.co.uk ... See MoreSee Less
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4 months ago

EXTERNAL SALES REPRESENTATIVEFantastic opportunity to join a fast-growing business and be part of a friendly and dynamic team.EOC Services Limited is based in Downham Market, Norfolk and are seeking additional External Sales Representative to join our expanding team.The role will be reporting directly into EOC Directors, you will be responding to New and Existing customer enquires as well as developing new business opportunities.The Role:· Responding to customer enquiries· Identify, qualify and find new business opportunities· Supporting other members of the Sales team· Travelling to customers locations and identify their requirements· Providing customers with a design and accurate quotation· Good Organization skills required to stay up to date with emails and telephone calls.· Liaise with different departments within EOC Services· Liaise with different trades associated with the Installation project.· Ability to Work well in a fast-paced environmentWhat we offer:· Competitive salary, dependent on experience - £45k – £55k· 25 days holiday + statutory days with 1 x additional day awarded per 5 years of service· Company Pension· Private Medical Insurance available· Internal & External Training· Opportunities for career progression· Company Mobile phone + Laptop· Company Car· Regular social eventsPlease apply in the 1st instance by emailing your CV to andrew@eocservices.co.uk ... See MoreSee Less
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4 months ago

Project SupervisorFantastic opportunity to join a fast-growing business and be part of a friendly and dynamic team.EOC Services Limited is based in Downham Market, Norfolk and are seeking an Air conditioning Projects supervisor to lead the Installation teams.As a Projects supervisor and reporting directly into EOC Directors, you will be responsible for multiple project installations from start to finish, ensuring high quality standards of installation, within budget parameters and on time delivery.The Role:• Planning and supervision of Installation teams• Support and advice to mobile installation teams.• Organising and planning the requirements for new projects• Travelling to site, building a rapport with and managing staff on site where required• Ordering of new Air conditioning systems and organising deliveries to match installations dates• Communicate effectively with customers, booking in installations and addressing their inquiries, concerns and complaints in a timely manner.• Good Organisation skills required to stay up to date with emails and telephone calls.• Reviewing Engineers installation job sheets ready for invoicing• Collating all installation information at the end of the project for handover• Organise out of hours on a rota basis • Liaise with different departments within EOC Services • Liaise with different trades associated with the Installation project.• Ability to Work well in a fast-paced environment • Onsite works will be required as part of the roleWhat we offer:• Competitive salary, dependent on experience - £35k – £45k• 25 days holiday + statutory days with 1 x additional day awarded per 5 years of service• Company Pension• Private Medical Insurance available• Internal & External Training• Opportunities for career progression• Company Mobile phone + Laptop• Commercial vehicle • Regular social eventsPlease apply in the 1st instance by emailing your CV to Peter@eocservices.co.uk ... See MoreSee Less
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4 months ago

Service SupervisorFantastic opportunity to join a fast-growing business and be part of a friendly and dynamic team.EOC Services Limited is based in Downham Market, Norfolk and are seeking an Air conditioning Service supervisor to lead the maintenance team.As a Service supervisor and reporting directly to EOC Directors, you will be responsible for ensuring a high level of Service to our customers, resolving their concerns and maintaining a high level of customer Satisfaction. Good Levels of Communication and attention to detail to a wide variety of people is a must for this role.The Role:1. Planning and Supervision of the Maintenance Engineers2. Support and advice to mobile maintenance Engineers3. Communicate effectively with customers, addressing their enquiries, concerns, and complaints in a timely and professional manner.4. Manage escalated customer issues and provide appropriate resolutions.5. Reviewing Engineers job sheets prior to invoicing6. Organise and create quotations of any Rectification and/ or Warranty claims required.7. Creation of Job sheets for new maintenance works8. Good Organisation skills required to stay up to date with emails and telephone calls.9. Organise out of hours on a rota basis. 10. Liaise with different departments within EOC Services.11. Ability to Work well in a fast-paced environment. 12. Air Conditioning technical knowledge required13. Onsite works will be required as part of the roleWhat we offer:• Competitive salary, dependent on experience- £35k - £45k• 25 days holiday + statutory days with 1 x additional day awarded per 5 years of service.• Company Pension• Private Medical Insurance available• Internal & External Training• Opportunities for career progression• Company Mobile phone + Laptop• Commercial Vehicle• Regular social eventsPlease apply in the 1st instance by emailing your CV to Peter@eocservices.co.uk ... See MoreSee Less
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Your climate comfort experts

Quality Heating & Cooling Services

We provide customers with an industry leading 7-year installation warranty for parts and labour on Air Conditioning installations and 5 years for domestic Air Source Heat Pumps. With most companies, you will get a standard manufacturer’s warranty on installations for parts only.

We believe our warranties set us apart from our competitors and show our commitment to quality work and service.

Read More

  • Air conditioning
  • Air Source Heat Pumps
  • Heat Recovery Ventilation

Is Air Conditioning environmentally friendly?

There are no direct CO2 emissions from air conditioning and when used to heat they are as much as 500% efficient!

Can I catch Legionnaires disease from air conditioning units?

Essentially, no. The Legionella Pneumophila bacteria breeds in water, therefore is not present in standard air conditioners.

Is Air conditioning suitable for the UK?

Yes! We will all have recognised that UK summers are getting longer and warmer and a hot, stuffy house or office can be very uncomfortable. Cooling down this space and creating a pleasant environment has many benefits; from more productivity to a better night's sleep, particularly when it's warm and muggy outside.

Can I install Air Conditioning myself?

Air Conditioning systems use fluorinated gases as refrigerants, all work on them must be done by professionals holding valid F-Gas certification. All our engineers are F-Gas certified and fully qualified to install and maintain air conditioning systems.

What products/brands do you install?

Daikin, Mitsubishi and Panasonic

Do I need planning permission to install a heat pump?

In many cases, the installation of a heat pump is considered as permitted development provided certain limitations and conditions are met. If you live in a listed building or a conservation area, then further requirements might apply. The requirements vary in each devolved nation, so it’s best to check with your local planning department before proceeding.

For example, in England when installing air-source heat pumps, the volume of the air source heat pump’s outdoor compressor unit (including housing) must not exceed 0.6 cubic metres. More information for England can be found here. More information for Wales can be found here. More information for Scotland can be found here.

The installation of a ground source heat pump or a water source heat pump on domestic premises is usually considered to be permitted development, and not needing an application for planning permission. However, it’s best to contact your local council to check here

You should also inform your local district network operator (DNO) prior to installing a heat pump. The DNO is the company responsible for bringing electricity from the network to your home. Your MCS installer can assist you with this and you can find more information in this guidance from the Energy Network Association.

You can find more guidance on registering a heat pump in England, Scotland and Wales on the UK Government website.

How do heat pumps work?

A heat pump captures heat from the ambient air, or solar energy stored in the ground or water. Then, using a compression cycle raises this low input temperature to a much higher one, to provide hot water for heating your home.

Electricity is used to carry out this process, the amount used depends on the input temperature, and output flow temperature required. The closer these two temperatures are, the lower the energy required to carry of the operation. Because the system relies on electricity, no carbon is emitted at the point of use.

Heat naturally flows from a warmer place to a colder place. To provide heat to a home when outdoor temperatures are colder, we need heat to flow in the other direction – from a colder to a warmer place.

All heat pumps have a “refrigerant” within the system, in the form of a gas. When the pressure of gas increases, the temperature follows. This relationship between pressure and temperature is key to how heat pumps work.

Heat energy from the air, ground or water is passed through a heat exchanger. This is then absorbed by the refrigerant gas within the heat pump, raising the temperature. The refrigerant is then moved to a compressor, where pressure is applied to create a higher temperature. From here, it passes through to a heat exchanger, where energy is transferred to the primary water flow within the property – delivering hot water to a home.

How efficient are heat pumps?

Heat pumps are more efficient than other heating systems, and use a small amount of electricity to produce a greater amount of heat for the home. Efficiency of heating systems is measured by the Coefficient of Performance (CoP). For example, if a heat pump has a CoP of 3.0, then it will deliver 3 kWh of heat power for every kWh unit of electricity used.

Every heat pump has a published datasheet with its measured CoP. The CoP is measured at a single point in time, with air source heat pumps it is normally when the air is +70C and water leaving the heat pump unit is 350C (A7/W35). However, in real-world-usage, the air or ground temperatures vary throughout the year, which may affect the heat pump efficiency.

What is the Boiler Upgrade Scheme (England & Wales)?

The Boiler Upgrade Scheme is a government grant programme for homes in England and Wales. Vouchers of £7,500 (as of 23rd October 2023) are available towards the installation costs of air and ground/water source heat pumps respectively. More information about eligible properties and how to apply can be found here.

Is my house suitable for a heat pump?

Generally, yes. A recent study found that all housing types are suitable for heat pumps. However, in order to ensure the system runs as efficiently as possible, insulation and radiator upgrades may be required, your installer should be able to advise on this.

Do I need to upgrade my radiators?

Heat pumps operate at their most efficient when they distribute a low flow temperature around the heating system. Many domestic properties will already have radiators that are compatible with a heat pump system. In some cases, it may be beneficial to upgrade to larger radiators, in order to run the heat pump as efficiently as possible.

Radiators come in many different shapes and sizes. Often, single panel radiators can be swapped for double or triple panel radiators to increase surface area, without needing to increase the amount of wall area taken up. This can more than triple the heat emitted without taking up more wall space. Radiator upgrades can be a cost-effective way of improving the efficiency of your heat pump and saving on energy bills.

Some wet central heating systems installed in the 1970s have a particular type of piping (called microbore), which has a small internal diameter. This can be problematic when upgrading to a heat pump. The very small pipe diameter means the heat pump cannot transfer water quickly enough to the radiators. If you think you have microbore pipe, speak to your installer when they come to survey your house.

Heat pumps are considered an excellent partner with underfloor heating which works with low flow temperatures. However, retrofitting underfloor heating in existing homes can be practically challenging.

Are heat pumps noisy?

Ultimately, the perceivable noise will depend on the heat pump running conditions, the acoustic environment, and the quality of the external unit.

Ground and water source heat pumps are typically located inside your home in an insulated casing which limits any noise intrusion.

The air source heat pumps outdoor unit typically has sound power levels between 55 – 75 dB(A) depending on the manufacture and output. However, some external units operate as low as 40 decibels. For comparison, this is about the same volume as a quiet library! The running noise from the outside unit of an air source heat pump can be described as a low-level background “hum”. MCS installers are required to carry out a noise assessment prior to installation of an air-source heat pump.

How much do heat pumps cost?

The cost of heat pumps varies according to the heat load of your property, the size of heat pump required to heat the home, the heat pump technology chosen and any additional installation requirements, such as radiator upgrades, that might be needed as part of the install.

Are heat pumps expensive to run /are heat pumps cheaper than gas?

A well-designed efficient heat pump system may offer lower or comparable running costs to a natural gas boiler system. Given that the price of natural gas is expected to rise again in future, heat pumps may provide a degree of shielding against future price fluctuations.

For those currently using oil or LPG fuels to heat their homes, a well-designed heat pump system should save you money over a yearly period, provided the system is installed correctly.

How the operating conditions will affect your energy bill will depend on several factors, including:

What fuel you are replacing and how much it costs,

  • What fuel you are replacing and how much it costs,
  • Your electricity tariff,
  • Which type of heat pump you install and how efficient it is,
  • The design of your central heating system,
  • Your location and its average air or ground temperatures throughout the year.

Can heat pumps provide domestic hot water?

Yes! A standard heat pump requires a cylinder to store hot water. The cylinder allows the heat pump to gradually heat the water, and store it for the moment it is needed.

Most heat pumps can provide and store water at 55°C, periodically heating up to 60°C or higher for disinfection purposes. Alternatively, some systems use an immersion heater to top up the water to the required temperature.

Boiler cylinders cannot normally be used with a low temperature heat pump, as the coil within the cylinder is not large enough. Therefore, a heat pump cylinder with an appropriately sized coil is usually recommended to ensure that the required hot water temperature is achieved in the most efficient manner.

Design guide for sizing heat pumps

A heat pump system works harder when there is a larger difference in temperature between the external medium and what is needed in your radiators or underfloor heating. While we can’t control the temperature of the external source, it’s possible to design heating systems that use lower temperature water indoors, using less electricity while still comfortably heating your home.

By using larger radiators, or underfloor heating, more heat can be delivered into the room without increasing the water temperature. Running the heating system for longer is another way of delivering more heat into the room with lower temperature water. This allows for lower running costs than if the system had to run at a higher temperature.

A well-designed system will therefore reduce the heating water temperature as much as possible. A full room-by-room heat loss calculation should be carried out by your installer to ensure the heating system can provide the heat required efficiently. From this the heating requirement of the house will be noted, allowing for the optimum heat pump to be selected and installed.

What products/brands do you install?

Daikin, Mitsubishi and Panasonic

What is heat recovery ventilation?

Heat recovery ventilation (HRV) is a ventilation device that helps make your home healthier, cleaner, and more comfortable by continuously replacing stale indoor air with fresh outdoor air.

What does heat recovery mean?

Heat recovery is the process of collecting and re-using heat that would normally be lost. It's that simple!

Is heat recovery ventilation worth it?

A well-installed MVHR (Mechanical Ventilation with Heat Recovery) system will offer substantial savings on your heating bills when compared to the use of normal bathroom fans and ventilating by opening windows.

Does an HRV use a lot of electricity?

HRVs do require energy to run, but this energy is offset by the heat recovered from the exhaust air. Airtight homes equipped with heat recovery systems will have substantially lower energy costs per year than having ventilation without heat recovery.

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  • We Treat Every Customer Like Family

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